PRIVACY POLICY
[SLR] or SolveLight Robotics is committed to protecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us. As part of our commitment to your privacy, SolveLight Robotics supports and adheres to the guidelines and practices adopted by the Direct Marketing Association’s “Privacy Promise to American Consumers”. Rest assured that we will not sell or rent information gathered through our site. When you make a purchase, we ask for your name, address, phone number, e-mail address and other information necessary to fulfill and track your order. For purposes of billing, you will need to provide your credit card type, number, expiration date and billing address for the card. If your order is to be shipped, we also need the name, address and phone number of the intended recipient(s).
Security Information:
This Web site takes every precaution to protect our users’ information. Any sensitive information (such as your credit card number) sent to us via our order form, that information is encrypted and protected with SSL, the current industry-standard encryption protocol.
List of Customer’s Personal Information gathered on www.solvelight.com:
In order to maximize our customers user experience, we gather information on our customers in an effort to improve our website and personalize your SolveLight experience. Below is a list of the different types of information we collect.
Information provided by you:
Information entered onto our website or given to us through other means allows the special features on our site to improve your shopping experience.
Automatic Information:
We obtain and store specific types of information whenever you interact with www.solvelight.com. We utilize cookies, like most web sites, to help improve your user experience based on the Information provided from your Web browser when you enter www.solvelight.com.
How Secure Is Information About me?
a. Prevention: Protecting information about you is our priority. We utilize Secure Sockets Layer (SSL) software to encrypt the information you input.
b. We only show the last four digits of your credit card numbers when confirming an order. Only the appropriate credit card companies receive the entire credit card number during the ordering process.
c. Once you are done with your session on www.solvelight.com we recommend logging out of your account in order to prevent any unauthorized access to your password and account.
Colors:
We have done our best to display as accurately as possible the colors of the products shown on www.solvelight.com. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. We can not accept any returns or exchanges based on color issues.
Policy Changes:
This policy is subject to change and any revisions are effective immediately upon posting. Any revisions will apply to all current and past users of our web site and will replace any prior policies that are inconsistent.
Termination:
We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions, including providing us with false information.
Price Matching Policy:
At SolveLight Robotics, we do our best to offer quality products at the lowest possible prices. If you see an item you’re interested in at a competitor’s website at a lower price, please contact us and request a price match. 99% of the time, we’ll be able to beat that price, save you money and still offer the best customer service in the business. Our price match policy can not be combined with any other discounts.
Return Policy:
SolveLight Robotics, wants every one of your shopping experiences with us to be a positive one. Items must be completely unassembled and unused, in their original condition and packaging, complete with all materials. Customers are responsible for returning the item to its warehouse of origin using the same shipping method used for outbound shipment. Please feel free to call us at (877)-407-5969
if you’d like additional information about the outbound shipping cost of an item you want to return. Refunds will be issued once we have received the item and it has been determined to be in like-new condition.
Before sending back an item, please contact us through our customer service to request a Return Authorization number. Once we receive your return request we will contact you within 24 hours with information regarding your return. All return requests must be made within 7 days of delivery. All returns must be sent insured for the purchase price. If an item is returned with shipping damage, it is the customer’s responsibility to file a claim for the damaged merchandise. Clearance items may not be returned or exchanged.
Cancellation Policy:
Because most of our items ship or go into production within a few days, we can only accept cancellations within 7 days from when your order was placed. If an item has already shipped within this 7 days period, you will be responsible for paying shipping back to the manufacturer and a restocking fee. All charges refunded to credit cards may be subject to 3% of balance surcharge. Custom and special orders are subject to a 35% restocking fee if returned or the order is canceled after seven days. All cancellation requests must be emailed to info@solvelight.com
- PHONE: (877)-407-5969
- E-MAIL: info@solvelight.com
- HOURS OF OPERATION: Monday – Friday, 9:00am- 6:00pm